Frequently Asked Questions
Got questions? We’ve got answers. Whether you’re curious about how our remote bookkeeping works, wondering if you can keep your current accountant, or just want to understand the difference between a bookkeeper and an accountant—we’re here to make it all clear. Check out some of the most common questions we get from small business owners like you.
Q: Do I need a bookkeeper?
A: A bookkeeper is especially useful if you're a small business owner, contractor, or sole trader. Here's why:
1. GST Compliance: If you're GST-registered, a bookkeeper makes sure your returns are filed correctly and on time—IRD penalties for late or incorrect filing can sting.
2. Payroll & PAYE: If you have employees, they’ll handle payroll processing and ensure PAYE deductions are correct and submitted to Inland Revenue.
3. Xero & MYOB: Most NZ businesses use cloud accounting software like Xero (which was founded in NZ). A bookkeeper knows how to use these properly—keeping your accounts tidy and reports ready for your accountant or bank.
4. IRD Audits: Having clean, accurate records reduces your risk in case of an IRD audit, or at least makes it less stressful if it happens.
5. Saving Money: Bookkeepers usually charge less than accountants, so they handle the day-to-day stuff, saving you money when it’s time to get your taxes or annual accounts done.
If you’re doing everything yourself and it’s eating into your time or causing stress, it might be worth bringing one on—even just a few hours a month.
Q: What's the difference between a bookkeeper and an accountant?
A: Bookkeepers handle the daily financial transactions—reconciling accounts, tracking expenses, managing payroll, and filing GST. Accountants usually step in for high-level financial analysis, tax returns, and strategic planning. Think of us as your financial sidekick keeping everything running smoothly—so when tax time comes, your accountant (or ours!) has clean, organised data to work with.
Q: Can I keep my current accountant for end-of-year financials and use you as my bookkeeper?
A: Absolutely! That’s actually a very common setup. We’re happy to handle your monthly bookkeeping, payroll, and GST while you continue using your current accountant for end-of-year tax returns and financial statements. In fact, having a dedicated bookkeeper often makes your accountant’s job easier—and can save you money on accounting fees!
Q: What services do you offer in both remote and in-person services?
A: Both remote and in-person, we offer a range of services, including bookkeeping, GST return filing, payroll processing, Xero training, and more. Whether you're based in Whangarei or anywhere else in New Zealand, we can assist you with all your bookkeeping needs. We’ll work with you to figure out which service model works best for your business.
Q: How do you ensure my financial data is safe when working remotely?
A: Security is our top priority. We use encrypted, secure cloud platforms for all your financial information, and we follow strict protocols to ensure your data stays private and protected.
Q: How does remote bookkeeping services work?
A: We use secure, cloud-based tools like Xero, and communicate via email, phone, or video call to keep your bookkeeping up to date. You’ll have regular updates and reports, and we’re always just a message away if you need us!
Q: Can I still get in-person support if I prefer it?
A: Absolutely! We’re based in Whangarei and happy to meet with you in person for consultations, training, or to work on specific tasks. We’re also happy to travel outside of Whangarei when needed—just get in touch to chat about your location and what you need, and we’ll tailor our approach to suit your business.
Q: Is it easy to switch between remote and in-person support?
A: Definitely! Whether you prefer remote services or need some in-person assistance for a specific task, we’re flexible and can adjust as your business needs evolve. We’ll always ensure a seamless transition between both options.